Frequently Asked Questions
What is the Hahndorf Dog Retreat?
Hahndorf Dog Retreat provides pet boarding services, ensuring your pet is cared for in a safe and comfortable environment while you are away.
Do I need to agree to the terms and conditions?
Yes, by making a booking with Hahndorf Dog Retreat, you agree to adhere to the terms and conditions outlined.
Can the terms and conditions be amended?
Any amendments to the terms and conditions must be agreed upon in writing by Hahndorf Dog Retreat.
How do I secure a booking?
You will need to provide all required contact information and pay a non-refundable deposit at peak times ($100 for peak times). The deposit secures your booking.
When is the remaining balance due?
The total booking cost must be paid in full on the day of check-in.
Are there additional fees?
A 15% surcharge applies for public holidays. Additional services provided during boarding may also incur extra charges.
What payment methods are accepted?
Accepted methods of payment are specified on the booking form. They include:
- Direct Deposit/EFT (preferred)
- Credit Card*(at check-in or online)
*Surcharges may apply
What vaccinations are required?
Proof of vaccination must be provided at or before check-in.
- Cats must have received F3 or F4 vaccinations (either the initial course or a booster within the required timeframe).
- Dogs must have received an annual Canine Cough vaccination, including the C3 component, as outlined in the terms.
What are the check-in and check-out procedures?
Pets must be dropped off and picked up at an agreed-upon appointment time. All pets must arrive on a leash or in a carrier.
What if someone else is collecting my pet?
Notify Hahndorf Dog Retreat with the authorised person’s name and contact information.
Will I be charged for late check-out?
Check-outs after 12 pm will incur an additional night’s accommodation fee.
Can I collect my pet early?
Yes, but any remaining boarding fees for unused days will be forfeited.
What is your cancellation policy?
Notice must be provided within 7 days to cancel a booking. Deposits are non-refundable regardless of cancellation.
What happens if my pet is not collected on time?
If your pet is not collected within 7 days of the agreed departure date, it will be considered abandoned, and Hahndorf Dog Retreat reserves the right to make decisions regarding its care.
What happens if my pet needs medical attention?
A registered veterinarian will provide treatment, with all fees covered by the pet owner.
A transportation fee of $50 will apply if off-site veterinary services are required.
What happens if my pet requires emergency surgery?
If emergency surgery or anaesthesia is required, permission is deemed to be given for the procedure, and the costs will be your responsibility.
What if my pet passes away during boarding?
Hahndorf Dog Retreat will notify you or your emergency contact as soon as possible. If deemed necessary, an independent autopsy may be arranged unless otherwise directed.
Will my pet be bathed?
Pets staying for more than 5 days will be bathed at your expense before going home. (unless requested not to be)
Additional grooming services will be provided at the discretion of Hahndorf Dog Retreat for your pet’s comfort and welfare, also at your expense.
Can I provide my pet’s food?
Yes, please notify Hahndorf Dog Retreat of any special dietary requirements in advance.
Food must be individually proportioned, packaged in clear containers, and labelled with your pet’s name and meal instructions.
What if I don’t provide food?
Hahndorf Dog Retreat will feed your pet their premium pet food.
What if my pet needs a dietary change?
Hahndorf Dog Retreat may change your pet’s diet if necessary, and any special food required will be procured at your expense.
Who takes responsibility for injuries or illnesses during boarding?
Hahndorf Dog Retreat is not liable for injuries, illnesses, or conditions that may occur during boarding. Pet owners agree to indemnify the retreat for claims relating to injuries caused by their pets.
Can I provide medications for my pet?
Yes. Medications must be in original packaging with vet-approved dosage instructions.
Each administration will be charged at the owner’s expense.
Will you inject insulin?
No, the risks are too high.
If you have further questions, please don’t hesitate to contact us directly. We can’t wait to welcome you to Hahndorf Dog Retreat!